Skandha Silvers (“Skandha”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit [www.skandhajewellery.com] and our related services, including our store pages, social media channels, WhatsApp communications, and customer support (collectively, the “Services”).
By using our Services, you agree to the practices described here. If you do not agree, please discontinue use.
1) Who We Are
Skandha Jewellery is an Indian business that designs and sells silver and gold jewellery. Legal entity:SKANDHA SILVERS, India Registered address: No. 6A, Rengamani Complex, South Avani Moola Street, Madurai – 625 001, Tamil Nadu
Email: skandhasilvers@gmail.com
For the purposes of India’s Digital Personal Data Protection Act, 2023 (DPDP Act), we act as the “Data Fiduciary” for personal data we process.
Under the DPDP Act, we rely on your consent and on legitimate uses permitted by law to process personal data.
4) Cookies & Similar Technologies
We use first-party and third-party cookies, pixels, and local storage to:
keep you signed in,
remember cart items and preferences,
perform analytics (e.g., Google Analytics 4),
measure marketing (e.g., Meta Pixel / Google Ads).
You can manage cookies via your browser settings and (where implemented) our on-site Cookie Preferences banner. Disabling certain cookies may impact site functionality.
5) Payments
We do not store full payment instrument details on our servers. Payments are processed by trusted payment gateways (e.g., [Razorpay/Stripe/PayU]). Their use of your data is governed by their privacy policies. We may receive tokens, masked card details, and payment status to confirm and fulfil orders.
6) Sharing Your Data
We share data only as needed and with appropriate safeguards:
Service providers/Processors: website hosting, cloud storage, email/SMS/WhatsApp tools, analytics, ad platforms, customer support tools, payment and logistics partners.
Professional advisers: auditors, accountants, legal counsel.
Corporate events: merger, acquisition, or asset sale (with notice where required).
Legal: to comply with law, enforce our terms, protect our rights, users, or the public.
We do not sell your personal data.
7) International Transfers
Our service providers may process data outside India. Where applicable, we ensure appropriate safeguards consistent with Indian law and, where relevant, other applicable data-protection regimes.
8) Data Retention
We retain personal data only for as long as necessary for the purposes described above, to meet legal/accounting requirements, and to resolve disputes. Retention periods vary by category (e.g., order records retained as required by tax law).
9) Your Rights & Choices
Subject to applicable law (including the DPDP Act), you may have the right to:
Access your personal data;
Correct inaccurate or incomplete data;
Delete/erase your data (subject to legal exceptions);
Withdraw consent at any time for processing based on consent;
Opt out of marketing communications (use the unsubscribe link or contact us);
Grievance redressal (see Officer below).
To exercise rights, email us with sufficient details to verify your identity and request.
EEA/UK users: Where GDPR/UK GDPR applies, you may also have rights to data portability and to object/restrict certain processing, and to lodge a complaint with your local supervisory authority.
10) Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us to delete it.
11) Security
We implement reasonable technical and organisational safeguards such as encryption in transit (HTTPS), access controls, and regular monitoring. No internet transmission is 100% secure; please use strong, unique passwords and keep them confidential.
12) Third-Party Links & Social Features
Our Services may link to third-party sites or include social features (Instagram, Facebook, WhatsApp, etc.). We are not responsible for their content or privacy practices. Review their policies before sharing data.
13) WhatsApp, SMS & Email Communications
By opting in, you consent to receive transactional and marketing messages from us. You can opt out at any time using provided controls (unsubscribe link, replying STOP, or updating your preferences).
14) User Content (Reviews, Photos)
If you submit reviews, photos, or other content, these may be public on our site/social channels. Do not share content you do not have rights to publish or that contains others’ personal data without their consent.
15) Changes to This Policy
We may update this Policy to reflect changes to our practices or laws. We will post the updated version with a new “Last updated” date, and where required, notify you or seek consent for material changes.
17) Legal Basis & Compliance Notes
This Policy is designed with reference to the DPDP Act, 2023 and applicable Indian rules (including IT Act & rules), and takes cues from global best practices.
If we specifically target other jurisdictions (e.g., EEA/UK), additional rights and disclosures may apply as noted.
18) Effective Date
This Policy is effective from 20 September 2025 and supersedes prior versions.
Quick Summary (Not a substitute for the full Policy)
We collect only what we need for orders, support, personalisation, analytics, and legal compliance.
We use reputable partners for payments, shipping, analytics, and marketing.
You control marketing choices and can access, correct, or delete your data, and withdraw consent where applicable.
For any privacy request, write to skandhasilvers@gmail.com
